Purchase & Refund Policy
Purchase information · Policy version 1 · Published November 9, 2026
Scope, payment, delivery, cancellation, returns and refunds. Know what you are buying, how work is delivered and how to request a change or a refund.
Cancelling
Refund before work starts — Minus payment processing fees we can't recover and third-party costs you approved.
No change-of-mind cancellations — Once work has begun. If an order ends early, completed work is charged and any balance is refunded.
Timing
30 days' notice — To end monthly services. No refunds for partial months.
10 business days — To review each delivery and ask for corrections. After that it counts as accepted.
Costs and requests
Third-party costs — Ad spend, platform fees, hosting and licenses are non-refundable once spent.
Ask within 30 days — Email us with your invoice number. Approved refunds are issued within 10 business days.
Full policy
1. Scope and confirmation
Kangwei sells the services described in your quote. Each quote identifies the work included, exclusions, deliverables, total price, timing, required materials and revision rounds. An inquiry or a request for information is not a purchase. Review and accept the current, unexpired quote before you pay. Changes to scope or price need a new quote and your acceptance; an earlier acceptance does not authorize extra work or charges. Larger engagements are also covered by a Client Services Agreement and Statement of Work signed by both parties, which take priority over this policy where they differ.
2. Pricing and payment
Prices on our Services & Pricing page are starting prices, or are marked Custom quote where the price depends on your requirements. The amount you pay is the US dollar total on your accepted quote or invoice. Advertising spend, creator fees, platform charges, hosting, licenses and other third-party costs are included only when itemized in your quote. Any applicable taxes or other charges are shown before payment.
Available payment methods are confirmed in your quote or invoice. Where enabled for your invoice, a verified Kangwei billing contact supplies a secure PayPal or Antom link for the available PayPal or card payment options. Bank transfer instructions are supplied when bank transfer is offered on your invoice. Project services are one-time purchases. Monthly services are invoiced each month, and we never set up an automatic recurring charge to your card or PayPal account. Accepting a quote does not charge you. An order is paid only when Kangwei receives a confirmed payment.
3. Delivery and start conditions
The project schedule starts only when the start conditions in your quote are met, including payment where required, receipt of the materials and account access we need, and agreement on scope. Deliverables, formats and milestones follow your accepted quote. Missing materials, delayed decisions or approved scope changes may change the schedule; we will tell you if they do. We do not guarantee advertising performance, sales, platform approval or third-party placement unless expressly agreed in writing.
4. Revisions, review and acceptance
Your quote states the revision rounds included. Please combine your feedback for each round. Fixing work that does not meet the agreed requirements does not use a round. New requirements or work outside the accepted scope are quoted separately.
Review each delivery and, within ten (10) business days, either accept it or describe the correction needed. Deliveries without a correction request in that period are considered accepted.
5. Returns
Kangwei sells digital services, not physical products, so there is nothing to ship back. Deliverables are made specifically for you and cannot be returned once delivered. If a deliverable does not meet the agreed scope, we correct it under section 4.
6. Cancellation before work begins
You may cancel an unpaid order at no charge by telling us. After payment, you may cancel until work begins; work has begun when we tell you so in writing or your client workspace shows the project as started. We will refund the amount paid, minus any payment processing fees that PayPal, Antom or your bank do not return to us and any third-party costs you approved in advance that cannot be recovered. We explain the calculation in writing.
7. After work begins
Once work has begun, an order cannot be cancelled because of a change of plans, budget or preference. It can end early only:
- with Kangwei's written agreement;
- if Kangwei has materially failed to perform and has not fixed the failure after your written notice; or
- where applicable law gives you a right to cancel.
If an order ends early, we charge for the work performed up to the end date in line with the accepted scope, plus third-party costs you approved in advance, and refund any remaining balance with an itemized explanation. If Kangwei cancels an order or cannot deliver it, we refund what you paid for work not performed.
8. Monthly services
Monthly services, such as campaign management, may be cancelled with thirty (30) days' written notice. Fees for the current month and the notice period remain payable. Monthly fees already paid are not refunded for partial months or unused services, and no further invoices are issued after the end date.
9. What is not refundable
- Advertising spend, platform fees, software subscriptions, domains, hosting, licenses and other third-party costs once spent or purchased.
- Work already performed or delivered and accepted.
- Requests based on business results, such as sales, leads or return on ad spend, which we do not guarantee.
- Delays caused by missing materials, access, approvals or feedback, and decisions made by advertising or other third-party platforms.
10. How to request a cancellation or refund
Email Service@kangwei-tech.com or write in your client workspace within thirty (30) days of the payment date. Include your company name, order, quote or invoice number, and the reason for your request. A refund request, our decision and a completed refund are separate steps. We reply in writing with our decision and, if a refund is due, issue it within ten (10) business days to the original payment method: PayPal or Antom payments are refunded through the same service, and bank transfers to the paying account. The time for the refund to reach you depends on your payment provider.
11. Disputes
Please contact us before opening a dispute or chargeback, so we can review the charge with you. If a dispute is opened, we will give the payment provider your accepted quote, invoices, delivery records and correspondence. Amounts due for work performed remain payable while a dispute is open. This policy does not replace your rights under applicable law or your payment provider's dispute process.
12. Materials, access and usage rights
Provide only materials and account access you have permission to use. Do not send passwords, payment credentials or unnecessary personal data in messages; we will tell you how to share access securely. Source files, licenses, account access and usage rights are included only as described in your quote. You own the final custom deliverables once all amounts for the order are paid in full. Kangwei's pre-existing materials and third-party licenses keep their own terms.
13. Records and changes to this policy
Keep your accepted quote, including its price and scope, and a copy of the dated policy in force when you accept it. That version applies to your order. Later updates to this policy do not change the terms already agreed for your order.
Company
Kangwei Technology Development Co., Ltd LLC
12120 State Line Rd
Leawood, KS 66209, USA
Kansas Business ID 9630880